Frequently Asked Questions (FAQs) - CraftIn
Orders
How quickly is my order processed?
Orders are prepared and shipped within 2-3 working days after receipt of payment.
Can I combine multiple orders into one shipment?
No, each order is processed separately. To optimize delivery costs, we recommend adding all items to one order.
Payments
Is it safe to pay at the CraftIn store?
Yes. Payments are made by bank transfer, without the involvement of third-party payment processing systems. You make the payment directly in your banking environment, which ensures a high level of security and complete control over the transaction.
What payment methods can I use?
Payment is made by bank transfer, based on an invoice issued to order.
When do I need to pay?
After placing the order, an invoice is sent to your e-mail. Order execution is initiated after receipt of payment.
Can I pay without removing the product on the spot?
Payment for the order must be made before receiving the goods. This allows you to ensure faster and more organized issuance of orders.
Delivery
What delivery methods do you offer?
- Delivery to parcel machines in Latvia
- Picking up the order in the workshop in Skriveri (by prior agreement on the time)
How much does delivery cost?
The delivery fee is 3.50 EUR per order, if the goods can be safely packed according to the dimensions of the selected parcel machine.
Are the goods securely packed?
Yes, all goods are packed carefully, paying special attention to fragile products. Where possible, reusable packaging shall be used.
Returns and warranty
Can I return the product if it does not meet the expectations?
Yes, according to Latvian legislation, you can return the product within 14 days from its receipt.
Who pays the return costs?
The cost of the return is borne by the buyer, except in cases where the error occurred on our part (for example, a damaged or incorrect product).
How does the return process work?
Please contact us by email or phone to agree on the return procedure.
Goods and quality
Are your goods handmade?
Yes, all goods are made in our workshop in Skriveri. In the production process, manual labor and the necessary technical means are combined to ensure quality and accuracy.
Is each product identical?
Since the products are mostly handmade, small differences are possible. They do not affect functionality and compliance with the description, but give each product an individual character.
What to do if I pay for the order and do not immediately receive an E-mail with the status notification "Paid"?
Bank transfers are usually received within 1-2 business days. As soon as the payment enters the CraftIn account, the order status is updated to "Paid" and the corresponding E-mail is automatically sent to you. If the payment has been made, but the status has not changed for more than 2 working days, please contact us with the invoice number.
Why aren’t cards or instant payments used?
By choosing a bank transfer, the payment process remains simple and transparent – without intermediaries and additional payment processing systems. This means that you have full control over the payment in your banking environment and no payment data is transferred to third parties.
Contacts
How to contact you?
Email: info@craftin.lv
Phone/WhatsApp: +371 28323008
We provide an answer as soon as possible, usually within 1 working day.