Friend points

CraftIN.lv Rules of the loyalty program "Friends Points"

Introduction
CraftIN.lv loyalty program "Friends Points" is created to thank our customers for their trust and repeat purchases. You earn points for every euro spent in our store and can exchange them for discount coupons to be used for purchases, including to pay for delivery. These regulations ensure a fair and transparent process, in accordance with the norms of Latvian consumer law, including the Consumer Rights Protection Law. Participation in the program is voluntary, free of charge and does not replace your right to a return or warranty under the law. If you have any questions, please contact us by e-mail: info@craftin.lv.

1. Participation in the programme

  • To participate, you must be a registered customer CraftIN.lv an online store (www.craftin.lv).
  • Points are awarded automatically after a confirmed purchase (when the order has been processed and shipped).
  • Membership is individual and non-transferable to other accounts.
  • If we find abuse, we reserve the right to cancel points or suspend participation without compensation to protect fair use of the program.
  • Children under 16 years old can participate only with the consent of their parents.

2. Earning points

  • You receive 1 friend point for every €0.10 spent (i.e. 10 points per €1) for the entire shopping cart amount, including shipping costs.
  • Points are awarded only for confirmed purchases. If the product is returned or the order is canceled, the points awarded are canceled.
  • We may offer bonus points for special promotions (e.g. extra points for your first purchase or registration). Such promotions will be clearly indicated and are not guaranteed.
  • Points are not awarded for purchases made using discount coupons, unless otherwise stated in the promotion.

3. Point Value and Redemption

  • The value of each point of friends is 0.005 euros (for example, 200 points = 1 euro discount).
  • To redeem the points, they must be converted into a discount coupon in your customer profile CraftIN.lv website. The coupon is valid for your next purchase.
  • The discount coupon applies to the entire amount of the shopping cart, including shipping costs.
  • The minimum purchase cart amount to use the coupon is 10 euros
  • Coupons are not exchangeable for cash and cannot be combined with other discounts unless otherwise stated.
  • If the coupon is not used during its validity period, the points are not returned.

Period of validity of paragraphs 4

  • Points are valid for 90 days from the moment of award. After that, they automatically delete and are not renewable.
  • Each client himself is responsible for meeting the deadline for the points of his earned friends.

5. Limitations and Exceptions

  • Points are not awarded for gift cards or purchases made through third parties.
  • We reserve the right to cancel points or coupons if we detect fraud, technical errors or non-compliance with the rules, without compensation.
  • The program is not intended for corporate accounts or wholesale buyers to ensure fair competition.

6. Program Changes and Expirations

  • CraftIN.lv reserves the right to change program terms, points, or rewards at any time to accommodate business needs or legal requirements. Changes will be announced on the website at least 14 days in advance if they affect the accumulated points.
  • If the program is discontinued, you will have 30 days to use the accumulated points. After that, they expire without compensation.
  • This right allows us to customize the program while ensuring fair treatment of customers.

7. Liability and Disputes

  • CraftIN.lv is not responsible for technical errors related to your device or internet connection that affect the awarding or redemption of points.
  • Disputes are resolved in accordance with the laws of the Republic of Latvia. Contact us by email (info@craftin.lv) to resolve questions. If no agreement is reached, you can apply to the Consumer Rights Protection Centre (PTAC) or the court.

Entry into force
These rules enter into force from 18 September 2025 and replace all previous versions. By participating in the program, you confirm that you have read them and agree to them. Thank you for choosing CraftIN.lv – we appreciate your trust!